Change of Mind Policy

CHANGE OF MIND

It’s ok to change your mind. These things happen. We offer refunds (excluding any shipping costs) and exchanges on most items if you decide your latest purchase is just not for you. Below is a list of what we look for in approving a Change of Mind return.

 

DOMESTIC (AUSTRALIA) ONLY:

1. Returns are accepted within 15 days of the shipping date from our warehouse. Once you submit your return online, please ensure you post your parcel within 14 days or your return request will expire. 
2. We offer FREE returns for Exchange or Store Credit on most items. If returning large items like rugs, floor cushions and wall hangings, return shipping charges may apply. Customers wanting to return a rug, floor cushion or wall hanging should email us at gday@sageandclare.com for a return shipping quote. 
3. For Refunds, the cost of Return Shipping for most items is $9. To save you the hassle of buying stamps at the Post Office, we simply deducted this charge from the Refund amount. For larger items like rugs, floor cushions and wall hangings, additional return shipping charges may apply. Please contact us at gday@sageandclare.com for a return shipping quote. 
4. As always for Change of Mind returns, items must be unwashed, unused and in original packaging with tags intact
5. Please allow 3-5 business days for your return to be processed once it arrives back to our warehouse
6. Refunds will be processed within 3-5 days back to the original method of purchase (credit card, Paypal, etc) but may take a few extra days to be received into your account. Don't forget! Your refund will be less $9 to cover the cost of Return Shipping. 
7. Please note, if your Return arrives in a condition that does not meet our Returns Policy, we will be required to reject your Return. Our Customer Care Team will be in touch if this is the case.

INTERNATIONAL:

1. Returns are accepted within 30 days of the shipping date from our warehouse. Once you submit your return online, please ensure you post your parcel within 14 days or your return request will expire. 
2. Please choose carefully as you will need to cover the cost of Return Shipping regardless of whether you are seeking a Refund or Store Credit. All Returns should be addressed to our HQ on Wurundjeri land at

1. Please allow 3-5 business days for your Return to be processed once it arrives back to our warehouse.
2. Refunds will be processed within 3-5 days back to the original method of purchase (credit card, Paypal, etc) but may take a few extra days to be received into your account.
3. Please note, if your Return arrives in a condition that does not meet our Returns Policy, we will be required to reject your Return. Our Customer Care Team will be in touch if this is the case.

The below items are NOT eligible for a return, exchange or refunds:

1. Gift cards
2. Any marked down item purchased from the Sale page or as part of any other sale event including flash sales like Black Friday or Boxing Day and warehouse sales
3. Any item purchased from a Sage and Clare independent stockist, please contact the store directly if you wish to return.
4. Any item that has been used, slept in, worn or not in original condition with tags intact
5. Any items damaged due to unreasonable wear and tear
6. Twiggagerie range which is custom made to order

 Start Your Return Here