Work with us...
You know what's great about a growing biz? Job opportunities baby!
We are looking for team members that will thrive in a culture focused on belonging, accountability, creativity, authenticity and doing our best. Sound like you? We would LOVE to hear from you!
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WAREHOUSE ASSISTANT (FULL-TIME)
Standard rostered hours 8:30am-4:30pm, Monday-Friday. Occasional weekend shifts are required based on business need during busy times.
KEY DUTIES & RESPONSIBILITIES:
- Ensure all orders are processed efficiently and that the delivery of materials meets customers’ expectations and business timelines
- Utilize handheld units to pick items according to the Warehouse Management System
- Inspect items to ensure they’re not damaged or faulty
- Pack products with pride, treating each parcel as the cycle of experience with Sage x Clare
- Ship and fulfil customer orders in inventory systems; WMS, Dear, Shopify and StarShipIt
- Assist with unloading containers, sorting, counting, receiving into WMS and palletising of stock in the warehouse
- Assist with stock replenishment, ensuring stock levels on picking shelves are maintained and monitors stock inventory
- Perform stocktakes bi-annually on all products in the warehouse, as well as participate in scheduled cycle counts
- Maintain a safe and clean work space and environment
- Wears PPE
- Liaise with customers, suppliers and transport companies as and when required in a timely manner
- Undertake necessary training to operate warehouse machinery
- Assist with warehouse sales, including working weekends where required, bump in and bump out
- Forklift license and operation (or willing to get license)
- Communicates affectively and collaborates with other team members
- Make suggestions for efficiency improvements
- Sustains the corrective actions to eliminate repeat issues
- Ability to be resilient, assertive, optimistic and open to change
- Proactive nature
- Be a leader on the team, show initiative & assist Warehouse Team Leader and Warehouse Manager to ensure smooth operations of the warehouse
- Train and guide new warehouse workers
- Good understanding of customer deliverables and the impact failure/cost of poor quality
- Work collaboratively across departments to meet company needs
- Embody and champion Sage x Clare values
- Assist with seasonal events including trade show bump in and bump out, as needed
- Work trade shows where required including weekends and interstate, as needed
- Engage on Sage x Clare social media posts
- Assist with photoshoot production, coordination and style assist duties, as needed
- Other duties as assigned by Management
**Please review the full job description here before applying to ensure the role suits your experience and interests**
What you'll need to send us:
- Your cover letter (did we mention we looooooove these? Mostly 'cos it tells us how much you've researched our brand and *get* us)
- Your resume / CV
- Send to pickme@sageandclare.com
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CUSTOMER CARE SPECIALIST (FULL TIME)
Standard hours between 8am-5pm, Monday-Friday. Occasional weekend shifts are required based on business need during busy times.
KEY DUTIES & RESPONSIBILITIES:
- Interact with customers on a daily basis, respond to their questions and guide them to the appropriate outcome
- Communicate with customers through various channels including email, phone, website chat, mail and social media and respond promptly to inquiries via these channels
- Manage large volume of incoming emails, calls & queries
- Have a thorough understanding of our products, pricing and delivery information so that questions can be answered accurately and efficiently
- Manage customer engagement on instagram & Facebook via comments and DMs including weekends and holidays, as needed
- Help customers understand products, recommend products as alternatives when needed and provide suggestions to complement existing products
- Maintain a positive, empathetic and professional attitude to customers at all times – go the extra mile to help
- Resolves product or service problems by clarifying the customer’s concern, determine & explains the appropriate solution and alternatives to solve the problem, expediting correction or adjustment, and following up to ensure satisfactory resolution.
- Process orders, returns, exchanges and refunds and fulfil customer needs to ensure customer satisfaction
- Partner with wholesale team to identify new customer, location, sales opportunities and other projects as needed
- Provides analysis on customer feedback & common questions and make recommendations for improvements to website, process, communications and other business activities relating to customers
- Ensure excellent customer service standards and maintain high customer satisfaction by identifying and assessing the customers needs
- Exercise independent judgement to meet the customers needs while considering the needs of the business
- Provide accurate, valid and complete information by using the right methods and tools
- Follow company procedures, guidelines and policies
- Work with the Manager to ensure proper customer service is being delivered and provide feedback on the efficiency of the customer service process
- Have the ability to remain calm when customers are frustrated, stressed or upset
- Prepare for (pricing stock) and participate in warehouse sales, including working weekends where required
- Participate in the maintenance of general tidiness of warehouse and office areas
- Engage on Sage x Clare social media posts with comments and likes
- Other duties as assigned by Manager which may include, but is not limited to:
- Assist in the warehouse as needed, including packing and stock arrivals
- Assist team members across the business as needed with projects and other tasks
- Assist with seasonal events including trade show bump in and bump out
- Work at trade shows where required including weekends and interstate
- Assist with photoshoot production, coordination and style assist duties where required
ABOUT YOU:
- 2+ years in customer service role, preferably in homewares industry
- Experience with Mac
- Experience with Gorgias & Shopify preferred
- Excellent writing & editing skills in English required
- Demonstrated positive and engaging communication style in customer communications, listening and problem-solving skills
- Demonstrated ability to multi-task, organise personal workflow, prioritise and manage time efficiently while working in a fast-paced environment
- Emboy and champion Sage x Clare values
**Please review the full job description here before applying to ensure the role suits your experience and interests**
What you'll need to send us:
- Your cover letter (did we mention we looooooove these? Mostly 'cos it tells us how much you've researched our brand and *get* us)
- Your resume / CV