Work with us...
You know what's great about a growing biz? Job opportunities baby!
We are looking for team members that will thrive in a culture focused on belonging, accountability, creativity, authenticity and doing our best. Sound like you? We would LOVE to hear from you!
If one of the positions below sounds like you, please apply by sending your cover letter, resume and any additional materials requested in the job posting to pickme@sageandclare.com.
**PLEASE NOTE: All roles are in-house positions in our Bayswater, Victoria office and only open to candidates who live in Melbourne.
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WAREHOUSE ASSISTANT (FULL-TIME)
Standard rostered hours 8:30am-4:30pm, Monday-Friday. Occasional weekend shifts are required based on business need during busy times.
KEY DUTIES & RESPONSIBILITIES:
- Ensure all orders are processed efficiently and that the delivery of materials meets customers’ expectations and business timelines
- Utilize handheld units to pick items according to the Warehouse Management System
- Inspect items to ensure they’re not damaged or faulty
- Pack products with pride, treating each parcel as the cycle of experience with Sage x Clare
- Ship and fulfil customer orders in inventory systems; WMS, Dear, Shopify and StarShipIt
- Assist with unloading containers, sorting, counting, receiving into WMS and palletising of stock in the warehouse
- Assist with stock replenishment, ensuring stock levels on picking shelves are maintained and monitors stock inventory
- Perform stocktakes bi-annually on all products in the warehouse, as well as participate in scheduled cycle counts
- Maintain a safe and clean work space and environment
- Wears PPE
- Liaise with customers, suppliers and transport companies as and when required in a timely manner
- Undertake necessary training to operate warehouse machinery
- Assist with warehouse sales, including working weekends where required, bump in and bump out
- Forklift license and operation (or willing to get license)
- Communicates affectively and collaborates with other team members
- Make suggestions for efficiency improvements
- Sustains the corrective actions to eliminate repeat issues
- Ability to be resilient, assertive, optimistic and open to change
- Proactive nature
- Be a leader on the team, show initiative & assist Warehouse Team Leader and Warehouse Manager to ensure smooth operations of the warehouse
- Train and guide new warehouse workers
- Good understanding of customer deliverables and the impact failure/cost of poor quality
- Work collaboratively across departments to meet company needs
- Embody and champion Sage x Clare values
- Assist with seasonal events including trade show bump in and bump out, as needed
- Work trade shows where required including weekends and interstate, as needed
- Engage on Sage x Clare social media posts
- Assist with photoshoot production, coordination and style assist duties, as needed
- Other duties as assigned by Management
**Please review the full job description here before applying to ensure the role suits your experience and interests**
What you'll need to send us:
- Your cover letter (did we mention we looooooove these? Mostly 'cos it tells us how much you've researched our brand and *get* us)
- Your resume / CV
- Send to pickme@sageandclare.com
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CUSTOMER CARE SPECIALIST (FULL TIME)
Standard hours between 8am-5pm, Monday-Friday. Occasional weekend shifts are required based on business need during busy times.
KEY DUTIES & RESPONSIBILITIES:
- Interact with customers on a daily basis, respond to their questions and guide them to the appropriate outcome
- Communicate with customers through various channels including email, phone, website chat, mail and social media and respond promptly to inquiries via these channels
- Manage large volume of incoming emails, calls & queries
- Have a thorough understanding of our products, pricing and delivery information so that questions can be answered accurately and efficiently
- Manage customer engagement on instagram & Facebook via comments and DMs including weekends and holidays, as needed
- Help customers understand products, recommend products as alternatives when needed and provide suggestions to complement existing products
- Maintain a positive, empathetic and professional attitude to customers at all times – go the extra mile to help
- Resolves product or service problems by clarifying the customer’s concern, determine & explains the appropriate solution and alternatives to solve the problem, expediting correction or adjustment, and following up to ensure satisfactory resolution.
- Process orders, returns, exchanges and refunds and fulfil customer needs to ensure customer satisfaction
- Partner with wholesale team to identify new customer, location, sales opportunities and other projects as needed
- Provides analysis on customer feedback & common questions and make recommendations for improvements to website, process, communications and other business activities relating to customers
- Ensure excellent customer service standards and maintain high customer satisfaction by identifying and assessing the customers needs
- Exercise independent judgement to meet the customers needs while considering the needs of the business
- Provide accurate, valid and complete information by using the right methods and tools
- Follow company procedures, guidelines and policies
- Work with the Manager to ensure proper customer service is being delivered and provide feedback on the efficiency of the customer service process
- Have the ability to remain calm when customers are frustrated, stressed or upset
- Prepare for (pricing stock) and participate in warehouse sales, including working weekends where required
- Participate in the maintenance of general tidiness of warehouse and office areas
- Engage on Sage x Clare social media posts with comments and likes
- Other duties as assigned by Manager which may include, but is not limited to:
- Assist in the warehouse as needed, including packing and stock arrivals
- Assist team members across the business as needed with projects and other tasks
- Assist with seasonal events including trade show bump in and bump out
- Work at trade shows where required including weekends and interstate
- Assist with photoshoot production, coordination and style assist duties where required
ABOUT YOU:
- 2+ years in customer service role, preferably in homewares industry
- Experience with Mac
- Experience with Gorgias & Shopify preferred
- Excellent writing & editing skills in English required
- Demonstrated positive and engaging communication style in customer communications, listening and problem-solving skills
- Demonstrated ability to multi-task, organise personal workflow, prioritise and manage time efficiently while working in a fast-paced environment
- Emboy and champion Sage x Clare values
**Please review the full job description here before applying to ensure the role suits your experience and interests**
What you'll need to send us:
- Your cover letter (did we mention we looooooove these? Mostly 'cos it tells us how much you've researched our brand and *get* us)
- Your resume / CV