Work with us...
You know what's great about a growing biz? Job opportunities baby!
We are looking for team members that will thrive in a culture focused on belonging, accountability, creativity, authenticity and doing our best. Sound like you? We would LOVE to hear from you!
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CUSTOMER EXPERIENCE MANAGER (FULL TIME)
Do you just *get* business and customer operations? Do you thrive in a fast-paced environment? You know, the one where you are working on process improvements one minute, unloading a container (yippee, it’s here!) the next and then also focusing on coaching the team at the same time? Well, we have the job for you!
We're looking for someone with a minimum of 4 years experience in a customer service role with management experience (read: team members naturally look to you for guidance and support) & preferably some experience working in a warehouse.
Stock management is second nature (like, you are always triple checking inventory and looking for opportunities for process improvement) and you enjoy jumping in to help the team picking & packing orders as needed to send out to lovely customers, ensuring accuracy with an extra quality check before sealing up the package (did we mention we have the *best* customers?)
Safety is a top priority for you, and you understand the requirements to ensure the team operates within OHS guidelines at all times.
You love digging into customer feedback and work to understand the experience from their perspective to develop strategies and processes to meet their needs. And you know exactly the right metrics to measure and reward the team to ensure top performance (be clear, be consistent, celebrate successes is how we like it!).
A born leader, team members gravitate to you for advice and support. Honesty, values, and integrity are non-negotiable and you have that natural ability to build rapport and make people feel at ease.
You can't wait to identify & implement process improvement ideas, your organisational skills are out of this world and your tenacious work ethic is second to none.
***Please review the full job description here before applying to ensure you meet all the requirements for the role**
What you'll need:
- Team management experience required
- Experience working in & managing a warehouse environment required
- Customer lifecyle experience and knowledge is necessary
- Demonstrated expertise defining & measuring key performance metrics
- Experience working on a Mac & in Shopify preferred
- Excellent technical troubleshooting skills for standard office equipment (laptops, printers, etc)
- Demonstrated excellent interpersonal, listening, communication (written and verbal) and problem-solving skills essential
- Demonstrated positive and engaging communication style in customer communications
- Demonstrated ability to multi-task, organise personal workflow, prioritise and manage time efficiently while working in a fast-paced environment
What you'll need to send us:
- Your cover letter (did we mention we looooooove these? Mostly 'cos it tells us how much you've researched our brand and *get* us)
- Your resume / CV highlighting your relevant experience
- Send to pickme@sageandclare.com
NB: This is a full-time position located in our Bayswater, Victoria office. This position is an in-house position only and open to candidates who live in Melbourne.
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CUSTOMER SERVICE SPECIALIST (FULL TIME)
We're looking for someone with a minimum 2 years experience working directly with customers, ideally in the homewares industry. You love nothing more than helping make someone's day brighter, that magical unicorn kind of person.
Balancing customer emails, calls, social media messages and website chat is a fine art you have mastered because talking with lovely customers all day really pumps you up. Your professional & empathetic communication style has helped you build rapport & relationships that keeps them coming back.
You are all over stock levels and keeping the website up to date with estimated arrival timelines and removing sold out stock. Your keen ability to multi-task and analyse information shines through here!
Spending time learning everything you can about the business, our products and the customers is the way you roll so you can contribute suggestions and analysis that helps support the team and grow the business.
Spending part of your day packing orders excites you because it gives you some variety in your day. And getting ready for our big warehouse sales doesn’t scare you, you are all over the planning and pricing and preparing for these fun days with customers.
Team player is your middle name and your ability to be a self-starter and highly motivated while remaining flexible and proactive in a fast paced environment ticks alllllll the boxes. You're ready to roll up your sleeves and do what it takes to get the job done.
***Please review the full job description here before applying to ensure you meet all the requirements for the role***
What you'll need:
- 2+ years in customer service role, preferably in homewares industry
- Experience with Mac
- Experience with Gorgias & Shopify preferred
- Excellent writing & editing skills in English required
- Demonstrated positive and engaging communication style in customer communications
- Demonstrated excellent interpersonal, communication (written and verbal), listening and problem-solving skills
- Demonstrated ability to multi-task, organise personal workflow, prioritise and manage time efficiently while working in a fast-paced environment
What you'll need to send us:
- Your cover letter (did we mention we looooooove these? Mostly 'cos it tells us how much you've researched our brand and *get* us)
- Your resume / CV highlighting your relevant experience
- Tell us about your favourite customer interaction & how you made their day!
- Send to pickme@sageandclare.com
NB: This is a full-time position located in our Bayswater, Victoria office. This position is an in-house position only and open to candidates who live in Melbourne.
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eCOMMERCE SPECIALIST (FULL TIME)
A brand new role & opportunity to join our Marketing team!
Your focus will be ensuring the best online experience for our online customers and driving the sales, profit and analytics of our online channel.
This role is for a February 2022 start although an earlier start can be negotiated.
Key Accountabilities:
Reporting to the Marketing Manager, this role provides execution support on day-to-day Ecommerce activities for our Retail and Wholesale websites, Marketplaces and Affiliate Partners.
Team player is your middle name and your ability to be a self-starter and highly motivated while remaining flexible and proactive in a fast paced environment is where you thrive.
***Please review the full job description here before applying to ensure you meet all the requirements for the role***
What you'll need:
- A tertiary qualification in Marketing/Business or relevant field preferred
- 4+ years experience in eCommerce or Digital Marketing
- Basic skills in Google Analytics and understanding of SEO and SEM
- Technical experience / knowledge highly desired, preferably in web design and analysis
- Understanding of websites and product merchandising on eCommerce stores (Shopify preferred)
- Understanding and use of email database programs (Klaviyo preferred)
- Competency and comfort utilising spreadsheets to analyse data (Excel/Numbers)
What you'll need to send us:
- Your cover letter (did we mention we looooooove these? Mostly 'cos it tells us how much you've researched our brand and *get* us)
- Your resume / CV highlighting your relevant experience
- Send to pickme@sageandclare.com
NB: This is a full-time position located in our Bayswater, Victoria office. This position is an in-house position only and open to candidates who live in Melbourne.
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WAREHOUSE ASSISTANT (CASUAL)
We are a small homewares & lifestyle brand and the order fulfilment process requires computer skills using a Mac computer. Our warehouse is open Monday-Friday, 8am-5pm so work schedules will be within these hours. Currently looking for individuals that are available 4-5 days per week.
- Must have experience with & be able to operate Mac computer for order fulfilment
- Ensure orders are processed efficiently and that the delivery of materials meets customers’ expectations and business timelines
- Manually pick items (walk the warehouse) according to the order form
- Inspect items to ensure they’re not damaged or faulty
- Pack item according to specified packing guidelines
- Ship and fulfil customer orders in Inventory system using computer
- Maintain safe and clean work environment by keeping shelves, inventory space and work stations neat; sweep and vacuum
- Organise warehouse and work area for orderliness at all times
- Wear the proper safety equipment & follow all safety protocols for lifting and operating in a warehouse
- Communicate and collaborate with other team members
- Ensure that internal delivery processes are adhered to
- Identify errors and eliminate root cause using robust countermeasures; sustain the corrective actions to eliminate repeat issues
- Ensure all stock movements are recorded in the inventory system to ensure accuracy
- Liaise with customers, suppliers and transport companies as and when required in a timely manner
- Ability to be resilient, assertive, optimistic and open to change
- Good understanding of customer deliverables and the impact failure/cost of poor quality
- Assist with receiving, unloading, counting and stocking physical inventory in the warehouse (ability to lift up to 15kgs)
- Other duties and responsibilities as assigned by Manager to assist the team and business.
***Please review the full job description here before applying to ensure you meet all the requirements for the role**
What you'll need to send us:
- Your cover letter (did we mention we looooooove these? Mostly 'cos it tells us how much you've researched our brand and *get* us)
- Your resume / CV
- Send to pickme@sageandclare.com
NB: This is a casual position located in our Bayswater, Victoria office. This position is an in-house position only and open to candidates who live in Melbourne.