161A Heidelberg Rd,

Northcote VIC 3070

By appointment

Mon-Fri, 10am-5pm

Shipping

Where do we ship? 

We ship all items Australia-wide, including large furniture pieces.


We also ship small items internationally, including cushions, throws, bedlinen, bath towels, and small decorative items. We are currently unable to ship very fragile items, small and large furniture. If you are unsure about a particular item, don't hesitate to contact us at hello@sageandclare.com

 

How much does shipping cost?

We like to keep things simple around here so we offer flat-rate shipping. Please see the table below:

Australia

 Orders under $100                  

 $9

Orders $100 and over

free

 

International* - small items only

 New Zealand 

 $19

 United States + Canada

 $39

 United Kingdom

 $49

 Rest of the World

 $59

 

* International buyers - please note that import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be.

 

How is my order shipped?

We use a number of different couriers, including Fastway and Australia Post. This depends on your location and which items you have ordered. For large furniture pieces please see below.

 

When will you ship my order?

Orders are processed as quickly as possible, generally within 2 - 3 business days of order placement.

For Australian customers, it will typically take approximately 2 - 5 business days to receive your order. However, orders to west coast and rural destinations can take up to 10 days. We will provide you with a tracking number once your order has been dispatched. We recommend shipping to a a location where someone will be present to sign for your order, such as a work address. If this is not possible please leave instructions during checkout giving authority to leave without a signature. This will be at your own risk.

For furniture pieces please see below.

For international customers, it will typically take 10 business days to receive your order. Where possible, we will provide you with a tracking number once your order has been dispatched.

 

How do you ship large furniture pieces?

It can take up to 5 working days for your furniture order to be dispatched. Furniture is generally delivered within 7 days but please allow up to 14 days.

We use a furniture removal company for all deliveries of large furniture. We require a home phone and mobile number to pass on to our removal company . Once the furniture is nearing delivery, a representative will call you to organise a suitable time for delivery. These phone calls are generally from Private Numbers so please be aware of this and ensure you answer.

Expensive re-delivery fees and storage fees may be incurred if the company is unable to reach you or no one is home at the agreed time of delivery. Sage and Clare will not be held responsible for any such additional fees and it is the responsibility of the customer to pay for any such additional fees.

 

Do you deliver to a PO box?

We are not able to ship to PO boxes as we require a signature as proof of delivery or an authority to leave card.

 

How will I know when my order has been shipped?

We'll be keeping you in the loop throughout the ordering and shipping process. An email will be sent to you as soon as your order has been dispatched.

 

Shipping delays or damages

What if my order is delayed or damaged during shipping?

Unfortunately accidents do happen. If there is a delay with your order due to inclement weather, we will do our best to notify you. Your tracking number also includes information on how to contact the shipping carrier.

All of our products are carefully packaged to prevent breakage in transit. If your order is damaged during shipping, please photograph the inside and outside of the box and keep all contents and packaging for insurance claim purposes. Please contact us within 3 days of the arrival of your package for instructions.  

Sage and Clare is in no way responsible for any delays in shipping, damages in transit, packages not received, arrival of your order at the wrong location due to incorrect delivery address or international customs issues.

 

Can't find your answer?

Contact us via hello@sageandclare.com for more information.