Warehouse & Logistics Manager

JOB TITLE: WAREHOUSE & LOGISTICS MANAGER

JOB TYPE: FULL TIME

HOURS: STANDARD 38 PER WEEK

LOCATION:  BAYSWATER, VIC

REPORTS TO: GENERAL MANAGER

DIRECT REPORTS: WAREHOUSE TEAM

 

JOB SUMMARY

The Warehouse & Logistics Manager role is primarily to focus on all aspects of the Sage x Clare warehouse and stock logistics. The position is responsible for ensuring the highest quality of work and maximising productivity & efficiency of the warehouse to achieve the smooth operation of a fast-paced environment that requires management & balance of multiple priorities. Includes oversight of stock logistics, inventory and to ensure efficient and cost-effective distribution of Sage x Clare products. Demonstrated leader across the business, working at pace and with clear understanding of the business and  priorities.

KEY DUTIES & RESPONSIBILITIES

  • Lead the warehouse team to achieve daily, monthly, annual targets that encourages ownership & initiative by team members in line with business values.
    • Train and guide new team members
    • Define expected performance outcomes and measures for key metrics and projects, along with monitoring and reporting
    • Define & monitor warehouse team KPIs and key metrics including fulfilment of orders, inventory management, adherence to process & procedures
    • Provide regular performance feedback to direct reports
    • Provide support & guidance
    • Assist the warehouse team with packing orders when needed
  • Develop & implement strategies to monitor and improve the customer experience driven by warehouse and logistics operations (arrival of stock, inventory management, order despatch timelines, etc).
  • Identify, develop & champion process enhancements & continuous improvement initiatives based on data analysis related to the stock receiving and order despatch processes with a long-term vision of the customer experience.
  • Develop & maintain thorough product knowledge, pricing, inventory & delivery information
  • Maintain knowledge across technology and systems used by the warehouse team to troubleshoot issues and recommend enhancements.
  • Analyse customer data, including complaints and positive feedback, to produce insights and reporting to enhance and improve warehouse process & procedures including identifying additional training opportunities.
  • Identify & recommend opportunities for process improvement across all aspects of the warehouse including layout, picking/packing, container arrivals and systems with regular reviews as the business and team evolves.
  • Monitor and maintain stock accuracy by ensuring physical stock is in line with the inventory management system and ensure all stock movements are recorded to ensure accuracy, including regular reviews of inventory reports, low count inventory checks and ensuring orders are properly closed out in all systems.
  • Organise, facilitate and perform regular stocktakes on all products in the warehouse
  • Manage all warehouse processes & procedures including ongoing review for opportunities to implement process & productivity improvements, for example:
    • Receiving, unloading, counting and location put away of physical inventory in the warehouse
    • Inspecting products to ensure they’re not damaged or faulty and adjust inventory accordingly
    • Order picking & packing according to specified packing guideline
    • Lodging shipment in shipping system
    • Fulfilment of customer orders in Inventory system
  • Provide & maintain safe and clean work environment
    • Ownership of the business OH&S procedures and documentation, always ensuring 100% compliance
    • Keep shelves, inventory space and workstations tidy
    • Wear & ensure the team wears the proper safety equipment & attire for working in the warehouse
    • Induct all employees and visitors into the warehouse
    • Adhere to OH&S procedures and ensure they are understood and practised by all team members
    • Manage OH&S incident reporting process
    • Manage regular OH&S Audits, meetings and any actions that require follow up
    • Ensure the facility equipment is properly maintained & oversee any planned maintenance of vehicles, machinery and/or equipment
    • Responsible for hazard identification and risk assessment of all warehouse operations and taking action to reduce hazards to an acceptable level, including timely resolution when required.
  • Order new supplies in a timely manner to ensure stock does not run out, including all warehouse supplies, consumables and packaging materials
  • Plan & coordinate warehouse sales, including scheduling the broader SxC team when required to ensure coverage on the weekends where required, pricing, bump in and bump out
  • Logistics Management
    • Organise and manage inventory and transportation of products from overseas to the Sage x Clare warehouse by partnering with our India based production team and shipping agent.
    • Analyse and optimise logistic procedures and plan and track shipments of final products to meet customer demand with little to no delay.
    • Work with our India based production team to ensure the safe and timely pick-up and delivery of shipments.
    • Work with our shipping agent to monitor shipments, costs, timelines and productivity.
    • Work with our Accounts team to keep them up to date on shipping timelines, pre-orders and any delivery delays and changes.
    • Have a thorough understanding of our products and delivery timelines so that questions can be answered accurately and efficiently.
    • Communicate timelines efficiently and clearly to Management and the warehouse team.
    • Notify all departments of any delays in the delivery schedule so that actions can be taken to communicate this with retail, wholesale and trade customers.
  • Assist with photoshoot production and coordination, manage bump in & bump out logistics including pick up and drop off of all props
  • Assist with seasonal events including trade show bump in and bump out, if requested
  • Other duties as assigned by Management

 KEY COMPETENCIES:

  • Accountability
    • Thoughtful, decisive and aware of the energy that you bring to the workspace
    • Actively take responsibility for ensuring behaviour and communication is in line with best practice diversity and inclusion principles and actively prioritises diversity and inclusion in the workplace
    • Reflection on and ownership of mistakes with willingness to discuss them in an open and honest way
    • Treat colleagues with respect and compassion by responding when appropriate in a timely and professional manner
    • Ability to work autonomously with full ownership and under pressure to meet deadlines
    • Be a highly motivated, self-starter with superior time-management skills and the ability to multi-task in a fast-paced environment while respecting the workflow and time of the broader team with ability to be flexible if project calendar changes
    • Positive, can-do & highly motivated attitude and self-starter mindset with a relentless drive towards quality and consistency
    • Work autonomously and with full ownership over the warehouse needs of the business, which could entail last minute, after hours work if required
    • Be a highly motivated, self-starter with superior time-management skills and the ability to multi-task in a fast-paced environment
  • Authenticity
    • Ability to take and receive feedback in a respectful and clear way understanding that ‘clear is kind’
    • Transparent intentions and motivations
    • Bring the best parts of you to work, unapologetically and unashamedly. When I bring my full self to work, I do my best work.
    • Ability to be resilient, assertive, optimistic and open to change
  • Excellence
    • Strive to do the best whether that is in daily work, collaborating with team members, in general communication, or with external stakeholders
    • Lead by example
    • Meticulous attention to detail at all times to deliver a high standard & quality of work
    • Capable of managing workflow with the changing & competing priorities of a small & growing business, you understand that your flexibility will help you develop and grow along with the business
    • Ability to move at pace, completing work timely and ensuring tasks are prioritised appropriately
    • Proactive approach to deliver a high standard quality of work
    • Keen ability & initiative to utilise systems and professional experience to solve problems, find solutions & overcome obstacles
    • Meticulous attention to detail
    • Positive & can-do attitude with a relentless drive towards quality and consistency
  • Creativity
    • Innovative and willing to challenge the status quo
    • Tackle problems in a multi-faceted way, looking at problems with curiosity from different perspectives and with varied input
    • Adept at dealing with ambiguity
    • Keen ability to solve problems and overcome obstacles
  • Belonging
    • Communicate in a clear, kind, inclusive and honest way while demonstrating care and compassion to all
    • Proactively participate in, promote and commit to inclusion, equity and diversity
    • Excellent communication skills, self-motivated and personable with strong values and integrity a must
    • Build sustainable relationships of trust with colleagues & customers through open and interactive communication, ability to respectfully work with diverse teams and personality types
    • Top notch active listening skills, ensuring full understanding of message before making a decision or reacting to make an effective and timely decision
    • Ability to respectfully work with diverse teams and personality types
  • Strong Business Acumen
    • Maintain a thorough understanding of our products, offerings & business processes
    • Commercially focused with sound business acumen
    • Demonstrated project management & planning experience
    • Team player that understands how to work within the business framework, considering the entire team in decisions and requests
    • Ability to work under pressure to meet deadlines
    • Maintain a thorough understanding of our products, offerings & business processes
    • Strong project management, highly organised and detail oriented
  • Dealing with Ambiguity
    • You’re comfortable with changing & competing priorities and ad hoc needs of a growing business, you understand that your flexibility will help you develop and grow along with the business
    • Ability to be flexible in your work day to day depending on the needs of the team
    • Problem-solver, clear vision
    • Confidence, patience, politeness, tact and diplomacy when dealing with difficult situations
    • Keen ability to solve problems and overcome obstacles
  • Team Focused
    • Inspiring, creative and positive team leader with experience setting & prioritising goals
    • Build sustainable relationships of trust with colleagues through open and interactive communication
    • Ability to respectfully work with diverse teams and personality types
    • Ability to clearly & effectively present to internal stakeholders, team and customers
    • Interpersonal communication skills driving positive relationships & partnerships
    • Understand the importance of being a leader across the business, not just your team

SKILLS & EXPERIENCE REQUIRED:

  • 2+ years managing a warehouse, preferably in similar industry (not a heavy machinery-based warehouse)
  • Demonstrated team management experience required
  • Adept leader with strong business mind and a knack for organization and collaboration with the ability to motivate and lead people and hold employees accountable
  • Experience working in & managing a Warehouse Management System (WMS), Dexion preferred
  • Demonstrated experience managing OH&S program
  • Demonstrated expertise defining & measuring key performance metrics
  • Experience working on a Mac & in Shopify preferred
  • Demonstrated excellent interpersonal, active listening, communication (written and verbal) and problem-solving skills essential
  • Demonstrated positive and engaging communication style in team & customer communications
  • Demonstrated ability to multi-task, organise personal workflow, prioritise and manage time efficiently while working in a fast-paced environment