Warehouse Assistant Job Description





The primary role of the Warehouse Assistant includes the receiving and processing of incoming stock and materials, picking and filling orders from stock, packing and shipping orders and managing, organising and retrieving stock in the warehouse. This is a full-time role, Monday - Friday as standard schedule.


  • Assist with receiving, unloading, counting and stocking physical inventory in the warehouse
  • Open boxes, crates and other containers
  • Ensure orders are processed efficiently and that the delivery of materials meets customers’ expectations and business timelines
  • Pick items according to the Order form
  • Inspect items to ensure they’re not damaged or faulty and adjust inventory accordingly
  • Pack item according to specified packing guidelines
  • Ship and fulfil customer orders in Inventory system, inputting appropriate tracking numbers and links
  • Maintain safe and clean work environment by keeping shelves, inventory space and work stations neat; sweep and vacuum
  • Organise warehouse and work area for orderliness at all times
  • Wear the proper safety equipment
  • Order new supplies in a timely manner, including pre-paid shipping packaging, stationary, tissue paper, boxes, etc.
  • Constantly work to improve processes
  • Make suggestions for productivity improvements
  • Communicate and collaborate with other team members
  • Train and guide new warehouse workers
  • Perform stock takes bi-annually on all products in the warehouse
  • Ensure that internal delivery processes are adhered to
  • Identify errors and eliminate root cause using robust countermeasures
  • Sustain the corrective actions to eliminate repeat issues
  • Monitor and maintain stock accuracy by ensuring physical stock is in line with the inventory management system and ensure all stock movements are recorded to ensure accuracy
  • Liaise with customers, suppliers and transport companies as and when required in a timely manner
  • Ability to be resilient, assertive, optimistic and open to change
  • Good understanding of customer deliverables and the impact failure/cost of poor quality
  • Assist with warehouse sales, including working weekends where required, bump in and bump out