The primary role of the Warehouse Assistant & Forklift Operator includes all activities involving the use of a forklift including receiving and processing of incoming stock and materials and the replenishment of stock pick faces & materials. In addition, the Warehouse Assistant & Forklift Operator will contribute to the overall flow, efficiency & safety of the warehouse operation by assisting with order fulfilment when forklift tasks are complete .


  • Assist with planning for stock arrivals into the warehouse including unloading, counting, receipt and put away to pick faces & palletised bulk locations ensuring process is followed to ensure accuracy of inventory and locations. Duties include but not limited to:
  • Operate forklift
  • Unloading & loading trucks & containers.
  • Receiving, counting and stocking physical inventory in the warehouse.
  • Stacking & wrapping stock onto pallets.
  • Putaway & retrieval of pallets.
  • Operate forklift to replenish stock pick faces & materials on shelves in a timely manner, so as not to impede pick/pack operation.
  • Ensure orders are processed efficiently and that the delivery of orders meets customers’ expectations and business timelines.
    • Utlise hand held unit to pick items according to the WMS.
    • Inspect items to ensure they’re not damaged or faulty. Report faulty & damaged stock where required.
    • Pack item/s according to specified packing guidelines.
    • Dispatch orders according to specified guidelines.
    • Participate in regular cycle counts of stock to ensure inventory is kept accurate.
  • Identify opportunities & make recommendation to the Manager for warehouse efficiency, productivity & process improvements.
  • Adhere to OH&S procedures, and ensure they are being understood and practised by all team members.
    • Alert management of any required services or repairs with equipment or in the warehouse environment.
    • Maintain safe and clean work environment by keeping aisles, shelves, inventory space and packing stations neat & tidy; sweep and vacuum as required.
    • Empty trash bins throughout warehouse at the end of each day.
    • Ensure all cartons are broken down & placed in cardboard bin at end of each day.
    • Wear appropriate & specified personal protective equipment (PPE) such as hi-vis where required.
    • Contribute to process & procedure improvements with a view to improving productivity & safety.
  • Communicate and collaborate with team members in a clear, concise, and respectful manner in order to build rapport and trusted work relationships.
  • Demonstrate an ability to be resilient, assertive, optimistic and open to change.
  • Develop a good understanding of customer deliverables and the impact failure/cost of poor quality work standards.
  • Work collaboratively across departments to meet company needs.
  • Embody and champion Sage x Clare values.
  • Proactive nature to ensure all warehouse tasks are completed timely.
  • Be a leader on the team, show initiative, & assist Manager and Warehouse Team Lead to ensure smooth operation of the warehouse.
  • Assist with planning & preparation, and participate in, bi-annual warehouse sales including working weekends where required.
  • Assist with photoshoot production and coordination where required, this may include pick up and drop-off of props & product at the shoot location.
  • Engage on Sage x Clare social media posts with comments and likes.
  • Other duties as assigned by Management.


  • Accountability
    • Thoughtful, decisive and aware of the energy that you bring to the workspace
    • Actively take responsibility for ensuring behaviour and communication is in line with best practice diversity and inclusion principles and actively prioritises diversity and inclusion in the workplace
    • Reflection on and ownership of mistakes with willingness to discuss them in an open and honest way
    • Treat colleagues with respect and compassion by responding when appropriate in a timely and professional manner
    • Ability to work autonomously with full ownership and under pressure to meet deadlines
    • Be a highly motivated, self-starter with superior time-management skills and the ability to multi-task in a fast-paced environment while respecting the workflow and time of the broader team with ability to be flexible if project calendar changes
    • Positive, can-do & highly motivated attitude and self-starter mindset with a relentless drive towards quality and consistency
  • Authenticity
    • Ability to take and receive feedback in a respectful and clear way understanding that ‘clear is kind’
    • Transparent intentions and motivations
    • Bring the best parts of you to work, unapologetically and unashamedly. When I bring my full self to work, I do my best work.
  • Excellence
    • Strive to do the best whether that is in daily work, collaborating with team members, in general communication, or with external stakeholders
    • Lead by example
    • Meticulous attention to detail to always deliver a high standard & quality of work
    • Capable of managing workflow with the changing & competing priorities of a small & growing business, you understand that your flexibility will help you develop and grow along with the business
    • Proactive approach to deliver a high standard quality of work
    • Keen ability & initiative to utilise systems and professional experience to solve problems, find solutions & overcome obstacles
  • Creativity
    • Innovative and willing to challenge the status quo
    • Tackle problems in a multi-faceted way, looking at problems with curiosity from different perspectives and with varied input
    • Adept at dealing with ambiguity
    • Keen ability to solve problems and overcome obstacles
  • Belonging
    • Communicate in a clear, kind, inclusive and honest way while demonstrating care and compassion to all
    • Proactively participate in, promote and commit to inclusion, equity and diversity
    • Excellent communication skills, self-motivated and personable with strong values and integrity a must
    • Build sustainable relationships of trust with colleagues & customers through open and interactive communication, ability to respectfully work with diverse teams and personality types
    • Top notch active listening skills, ensuring full understanding of message before making a decision or reacting
  • Strong Business Acumen
    • Maintain a thorough understanding of our products, offerings & business processes
    • Commercially focused with sound business acumen
    • Team player that understands how to work within the business framework, considering the entire team in decisions and requests


  • 2+ years warehouse experience
  • Forklift license required with reach truck experience highly favoured
  • Experience in high volume retail order fulfilment
  • Intermediate computer skills required with Mac experience preferred
  • Experience with Shopify, Dear Inventory Management, StarShipIt, Dexion Warehouse Management System is strongly preferred
  • Prior experience in homewares, apparel or other retail industry will be highly regarded