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Sage x Clare SMM Job Description


Sage x Clare is centred around an artisanal, handmade approach to quality, placing emphasis on the emotive, lifestyle attributes of our products. Our tone is personal and honest - sometimes playful, a little cheeky but never rude. We’re open about who we are as individuals, happy to share stories from behind the scenes and value warmth and connection with our audience.

Sage x Clare has always been about celebrating artisanal pieces with colour and this still remains at the heart of our brand today. We love anything with pattern, colour and texture. We choose to surround ourselves with pieces that make us feel happy rather than subscribing to any one particular style. We embrace bold colours, artisanal touches and textural embellishments.

Sage x Clare aims to appeal to customers with a serious flair for interior design and decorating who value quality and love to experiment with unique and exciting styles. The core customer base for Sage x Clare is women between the ages of 25 - 35 who have advanced sufficiently through their careers and personal lives to afford and justify the purchase of quality homewares. They value quality, unique application of textiles and the bohemian look that has become synonymous with Sage x Clare.

JOB TITLE: MID-LEVEL SOCIAL MEDIA MANAGER

JOB TYPE: FULL TIME

LOCATION: SAGE x CLARE, 20 CORPORATE BLVD, BAYSWATER, VIC 3153

REPORTS TO: ALISON LEWIS, GENERAL MANAGER

JOB SUMMARY

The role of the Social Media Manager is primarily to administer Sage x Clare’s social media and marketing strategy. They are responsible for creating original text and video content, managing posts and responding to followers. They will manage our company image in a cohesive way to achieve marketing goals as well as ensuring high levels of web traffic and customer engagement. 
Due to the nature of small biz life, the role will include assisting with warehouse duties, trade shows and warehouse sales throughout the year and during critical business times (see General Duties and Responsibilities).

KEY DUTIES & RESPONSIBILITIES

  • Be up-to-date with the latest digital technologies and social media trends
  • Have excellent communication skills and be able to express the company’s views creatively using our tone of voice
  • Design, write and implement an effective social media marketing plan and strategy to align with business goals
  • Be a highly motivated, self starter with ability to set clear goals and planning
  • Become an advocate for Sage x Clare in social media spaces, engaging in dialogues and answering questions where appropriate
  • Generate, edit, publish and share engaging content twice daily to Instagram and Facebook (e.g. original texts, photo’s, video’s and news)
  • Display in-depth knowledge and understanding of social media platforms, their respective participants (Facebook, Instagram, Pinterest, YouTube, Twitter, etc.) and how each platform can be deployed in different scenarios to drive engagement
  • Have superior time-management skills and the ability to multi-task in a fast paced environment
  • Demonstrate winning Social Customer Service techniques such as empathy, patience, advocacy and conflict resolution
  • Communicate with followers, respond to queries in a timely manner and monitor customer reviews on a daily basis (including weekend work) across all social media platforms
  • Oversee our social media accounts design (e.g. Facebook timeline cover, profile pictures, journal layout, etc.)
  • Suggest and implement new features to develop brand awareness, like promotions, and competitions
  • Stay up-to-date with current technologies and trends in social media, design tools and applications
  • Excellent copywriting skills with ability to develop and use Sage x Clare tone of voice
  • Solid knowledge of SEO, keyword search and Google Analytics
  • Drive engagement by creating high quality original written and visual content for social media platforms
  • Engage influencers, manage our community by responding to comments, and oversee our customer service platform on social media
  • Monitor company brand and build brand awareness on social media
  • Develop and manage a social media timeline including generating and scheduling content
  • Attend development and training workshops to expand skill set e.g. Facebook Ads, content creation, etc.
  • Be aware of relevant upcoming social/community/industry dates and schedule content to support this
  • Develop relevant content topics to reach Sage x Clare’s target audience
  • Write and create a regular publishing schedule for journal posts and EDMs
  • Work with the Textile Graphic Designer to create graphics for journal posts and EDMs
  • Implement a content calendar to manage content and plan specific, timely marketing campaigns for EDMs and journal posts
  • Manage marketing plan and communicate to management and the team

GENERAL DUTIES & RESPONSIBILITIES

  • Assist with unloading, counting and stocking items in warehouse
  • Pick items according to the Order from the warehouse
  • Inspect items to ensure they’re not damaged or faulty and adjust inventory accordingly
  • Pack item according to specified packing guidelines
  • Ship and fulfil customer orders in Inventory system, inputting appropriate tracking numbers and links
  • Perform stocktakes bi-annually on all products in the warehouse
  • Assist with warehouse sales, including working weekends where required, bump in and bump out
  • Maintain general tidiness of warehouse and office areas
  • Assist with seasonal events including trade show bump in and bump out
  • Work trade shows where required including weekends and interstate
  • Engage on Sage x Clare social media posts with comments and likes
  • Assist with photoshoot production, coordination and style assist duties where required. Note: This may involve interstate/international travel
  • Assist with inputting products, descriptions and pricing into Shopify
Does this sound like you? If so, we'd love to hear from you! 

HOW TO APPLY:

Please send the following to alison@sageandclare.com:

  • Latest CV and folio
  • Sample Journal Post with subject of your choosing using Sage x Clare language and tone of voice
  • 5x sample Instagram captions of your choosing using Sage x Clare language and tone of voice
  • 3x sample Facebook captions of your choosing using Sage x Clare language and tone of voice
  • 3 minutes of video content relevant to Sage x Clare (can be split across multiple videos)

Applications close strictly at 5pm on Sunday 7th of July 2019

FAQs: 

  • All applications *must* meet the above requirements or they will not be considered
  • It will take some time to go through all applications and notify successful applicants of first round interviews. We're a small biz so *please* be patient.
  • If your application was successful, you will be notified of first round interview time and date via reply email 
  • The role is an 'in-house' position only, we will not consider remote working arrangements

With love and good luck,

xx

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