Copywriter Job Description

JOB TYPE: FULL TIME

LOCATION: BAYSWATER, VIC 

REPORTS TO: MARKETING MANAGER

JOB SUMMARY

The role of the Copywriter is focused on planning, writing, editing and publishing engaging written content across all marketing, PR and business communication channels and assets. Responsible for optimising communications (SEO, language, tone, message) based on our target audience’s behaviours and the brand strategy. 

KEY DUTIES & RESPONSIBILITIES:

  • Coordinate and manage multiple campaigns and/or projects at one time and ensure editing quality control, tight deadlines and targets are met
  • Plan, create and produce compelling, holistic and engaging content & copy, across multiple communication channels that is aligned to business activities & meets brand objectives
  • Be resourceful and conduct your own research into a given topic including but not limited to gathering insights from the wider team, industry, interviews, varying sources etc. to translate into copy;
  • Write & manage SEO friendly copy on all website content including product collection pages, product descriptions, landing pages, ‘about us’, etc.
  • Write engaging and on brand business job ads based on job descriptions
  • Develop and maintain a clear and consistent brand voice, adhering to commonly used style guides.
  • Write clear, concise, engaging and grammatically correct copy all brand communications including but not limited to:
    • Collection bios
    • Product Descriptions
    • Retail & Wholesale journals (blog articles)
    • Retail & Wholesale social media captions
    • Retail & Wholesale EDMs
    • Retail & Wholesale Web Banners, Landing Pages and content blocks
    • Facebook Ads
    • Collection look books
    • Press releases
    • Special events, i.e. trade shows or events
    • Loyalty Program
    • Collaboration projects
    • Promotional materials
    • Policy documents
    • Additional marketing & PR initiatives, i.e. competitions, Ambassador / Influencer programs, etc.
    • Any additional ad hoc content & copy needs of the business
  • In collaboration with the Content Creator, select and schedule imagery to accompany Social Media captions
  • Upload product descriptions to Shopify
  • Positively engage on Sage x Clare social media posts
  • General duties for all team members include but not limited to:
    • Assist with unloading containers, counting and stocking items in warehouse, when requested
    • Assist with packing orders in the warehouse during high volume times (online sales, collection release, pre-order arrivals, etc), when requested
    • Assist with warehouse sales, including working weekends where required, bump in and bump out
    • Maintain general tidiness of warehouse and office areas
    • Assist with seasonal events including trade show bump in and bump out including weekends and interstate, when requested
    • Assist with photoshoots, when requested
  • Other duties as assigned by Manager

KEY COMPETENCIES:

  • Accountability
    • Thoughtful, decisive, and aware of the energy that you bring to the workspace
    • Actively take responsibility for ensuring behaviour and communication is in line with best practice diversity and inclusion principles and actively prioritises diversity and inclusion in the workplace
    • Reflection on and ownership of mistakes with willingness to discuss them in an open and honest way
    • Treat colleagues with respect and compassion by responding when appropriate in a timely and professional manner
    • Ability to work autonomously with full ownership and under pressure to meet deadlines, which could entail last minute, after hours work if required
    • Be a highly motivated, self-starter with superior time-management skills and the ability to multi-task in a fast-paced environment while respecting the workflow and time of the broader team with ability to be flexible if project calendar changes
    • Positive, can-do & highly motivated attitude and self-starter mindset with a relentless drive towards quality and consistency, superior time-management skills and the ability to multi-task in a fast-paced environment
  • Authenticity
    • Ability to take and receive feedback in a respectful and clear way understanding that ‘clear is kind’
    • Transparent intentions and motivations
    • Ability to be resilient, assertive, optimistic and open to change
  • Excellence
    • Strive to do the best whether that is in daily work, collaborating with team members, in general communication, or with external stakeholders
    • Meticulous attention to detail at all times to deliver a high standard & quality of work
    • Capable of managing workflow with the changing & competing priorities of a small & growing business, you understand that your flexibility will help you develop and grow along with the business
    • Proactive approach to deliver a high standard quality of work
    • Keen ability & initiative to utilise systems and professional experience to solve problems, find solutions & overcome obstacles
    • Positive & can-do attitude with a relentless drive towards quality and consistency
  • Creativity
    • Innovative and willing to challenge the status quo
    • Tackle problems in a multi-faceted way, looking at problems with curiosity from different perspectives and with varied input
    • Adept at dealing with ambiguity
    • Keen ability to solve problems and overcome obstacles
  • Belonging
    • Communicate in a clear, kind, inclusive and honest way while demonstrating care and compassion to all
    • Proactively participate in, promote and commit to inclusion, equity and diversity
    • Excellent communication skills, self-motivated and personable with strong values and integrity a must
    • Build sustainable relationships of trust with colleagues & customers through open and interactive communication, ability to respectfully work with diverse teams and personality types
    • Top notch active listening skills, ensuring full understanding of message before making a decision or reacting to make an effective and timely decision
  • Strong Business Acumen
    • Maintain a thorough understanding of our products, offerings & business processes
    • Commercially focused with sound business acumen
    • Demonstrated project management & planning experience
    • Team player that understands how to work within the business framework, considering the entire team in decisions and requests
    • Strong project management, highly organised and detail oriented
  • Dealing with Ambiguity
    • You’re comfortable with changing & competing priorities and ad hoc needs of a growing business, you understand that your flexibility will help you develop and grow along with the business
    • Keen ability to solve problems and overcome obstacles
    • Confidence, patience, politeness, tact and diplomacy when dealing with difficult situations
  • Team Focused
    • Build sustainable relationships of trust with colleagues through open and interactive communication
    • Ability to respectfully work with diverse teams and personality types
    • Ability to clearly & effectively present to internal stakeholders, team and customers
    • Interpersonal communication skills driving positive relationships & partnerships 

ABOUT YOU:

  • Bachelors degree in Journalism, English, Advertising or Communications preferred, or equivalent work experience
  • 3+ years of creative industry experience in marketing, communications or copywriting
  • Experience in writing engaging short and long form copy required with previous exposure to working across product and online campaigns strongly preferred
  • A master storyteller able to sell the brand and its products to a diverse audience with a consistent tone of voice and goal of audience engagement
  • Strong editing and conceptual skills and demonstrated ability to confidently present creative ideas and concepts
  • Ability to write in different tones and manners
  • Sophisticated written and verbal communication skills with flawless grammatical knowledge
  • A good understanding of the digital advertising landscape and use within marketing & performance metrics and analytics
  • Understanding of and application of basic SEO fundamentals when it comes to copywriting
  • Experience with Klaviyo & Shopify preferred
  • Good understanding of customer deliverables and the impact failure/cost of poor quality
  • Work collaboratively across departments to meet company needs
  • Embody and champion Sage x Clare values